Getting Back Your Deposit: Kustlicht’s Two-Week Refund Process Explained

Waiting for a deposit to return shouldn’t be stressful. Here’s exactly how the Kustlicht deposit refund works, when to expect your money back, what could be deducted, and the simple steps you can take to keep everything smooth from check-in to refund.

What the Kustlicht security deposit covers

• Standard amount: € 100 per booking (a different amount applies only to Branding 26).
• Purpose: A refundable security amount that can cover any applicable costs related to your stay (for example, damages). If such costs are higher than the deposit, you’ll be asked to pay the additional amount.
• Where it goes: After your stay, Kustlicht transfers the deposit back to your bank account.

This approach protects both guests and property owners and is a common, widely accepted hospitality practice to settle any post-stay costs fairly.

The two-week refund timeline (step by step)

1. Before arrival

   • Pay 50% of the booking amount at the time of reservation for apartments.
   • Pay the remaining 50% plus the deposit at least 4 weeks before arrival.
   • For short-notice bookings, the full amount is due immediately.
   • Note: Credit card payment isn’t possible.

2. Check-out window

   • Standard check-out is between 09:00 and 10:30; the exact time is confirmed when you arrive.

3. After you depart

   • Kustlicht finalizes any applicable post-stay costs and prepares your refund.

4. Refund sent

   • Your deposit is transferred back within two weeks of your check-out date. Funds are returned to your bank account after deduction of any applicable costs.

Featured answer: When will my deposit be refunded?

• Within two weeks of your check-out date, transferred back to your bank account after any applicable deductions.

What might be deducted from your deposit

While most guests receive their full deposit back, deductions can occur if costs apply to your booking. The main scenarios include:

• Damages: If costs exceed € 100, you’ll be asked to pay the additional amount.
• Forgotten items: Kustlicht can ship items back to you. You’ll be charged the shipping costs plus a € 10 service fee, which may be deducted from the deposit.

If no applicable costs arise, you’ll receive the full deposit within the two-week window.

Special cases to know

• Branding 26: A different deposit amount applies to this accommodation only.
• Cancellations or early departure: According to the rental conditions, there’s no refund of the rental sum for cancellations or early departure. However, if you’ve already paid the full amount, the deposit, tourist tax, and any additional costs will be refunded. You will receive a cancellation confirmation you can submit to your insurance provider.

Practical tips to ensure a smooth, full refund

Follow these actions to help your Kustlicht deposit refund arrive quickly and in full:

• Respect the check-out window (09:00–10:30) and the exact time confirmed at check-in.
• Report any incidents before you leave so they can be handled transparently.
• Remove all personal belongings at check-out. If something is left behind, shipping plus a € 10 service fee will be charged or deducted from your deposit.
• Settle any extras in advance via your My Kustlicht account and keep your payment overview tidy.
• Follow house rules, especially if you’re bringing a pet (most accommodations allow a maximum of one pet; always check the specific property page or contact reception in advance if you plan to bring more).
• Keep your booking documents handy, including your booking confirmation and the rental conditions found under the Contact section of the website.

Related booking details that affect your final balance

Understanding your invoice helps you see what is—and isn’t—part of the deposit settlement.

• Included in the rental price: energy, final cleaning, and administration costs.
• Additional charges:
  • Tourist tax: € 2.42 per person per night
  • Security deposit: € 100 (different only for Branding 26)
• Optional extras (add through your account or by contacting reception):
  • Bed linen package: € 15 per person (single-bed sets; beds are not pre-made)
  • Towel package: € 9.50 (bath towel + hand towel)
  • Kitchen package: € 9.50 (tea towel + kitchen towel)
  • Pet stay: € 9 per day (check individual property rules)
  • Bollercar: € 5 per day / € 25 per week
  • Cot / high chair / playpen: € 12.50 per item per weekend, short week, or week

Clear separation of these costs from your deposit makes it easier to identify what could influence your refunded amount after check-out.

Quick answers (for faster decisions)

• How much is the deposit? € 100 per booking; a different amount applies for Branding 26.
• When is it paid? With your final balance at least four weeks before arrival (or immediately for late bookings).
• When will I get it back? Within two weeks of your check-out date, after any applicable deductions.
• How will I receive it? It’s transferred back to your bank account.
• What if costs are higher than € 100? You’ll be asked to pay the additional amount.
• Can I pay by credit card? No, credit card payments aren’t possible.
• Where can I read the rental conditions? Under the Contact section of the website and in your booking confirmation email.

How My Kustlicht helps

Your My Kustlicht account centralizes your stay details:

• View personal details, bookings, and payments
• Add extras like linen or towel packages
• Pay outstanding balances securely online

Keeping everything up to date in your account supports a smooth close-out of your booking and timely refund processing.

When to contact reception

Have a question about your deposit status or a potential deduction? The reception team is happy to help:

• Email: kustlicht@kustlicht.nl
• Telephone: 0031-118-561809

Conclusion

Your Kustlicht deposit refund is straightforward: pay the € 100 deposit (different amount for Branding 26) with your final balance, check out between 09:00–10:30, and receive your refund within two weeks of departure—minus any applicable costs such as damages or shipping of forgotten items (+ € 10 service fee). Use your My Kustlicht account to manage extras and payments, and refer to the rental conditions under Contact for full policy details.

Ready to plan your stay with confidence? Log in to My Kustlicht to review your booking and extras, or contact reception at kustlicht@kustlicht.nl or 0031-118-561809 for personalized assistance.